Enterprises around the world are increasingly seeing the importance of a digital strategy that encompasses multiple customer-facing channels in a uniform and consistent way. But the challenge is ensuring that disparate solutions and applications offer a consistent customer experience. If they fail to do so, the effect on customer experience is a negative, rather than a positive one.

With digital customer-facing solutions now a key business imperative, EOH has brought together decades of expertise across the gamut of digital services into a single unit, offering digital marketing strategy consulting and a suite of solutions that allow for an integrated, uniform and intelligent approach to digital marketing and customer experience management.

Expertise and experience

EOH Digital combines the expertise of self-service specialists and digital marketing experts with the breadth of EOH’s computing and IT solutions expertise to offer a complete set of digital solutions. At consultation phase, EOH Digital will help your enterprise audit the existing digital channels and strategy and map out a strategy that allows for intelligent digital marketing and communications implemented in phases to meet your business’s most pressing needs. Drawing on decades of experience in the market, EOH Digital will assist in defining the best channels and solutions to reach and interact with your target market, right down to the exact time of day you should do so.

EOH Digital can deliver:

  • Digital strategy consulting
  • Online engagement solutions
  • Digital marketing, including social media and mobile marketing
  • Mobile applications and development
  • Industry-specific solutions
  • Self-service and assisted service solutions
  • Outsourced social media and digital reputation management services

No other service provider can offer this breadth of technical and strategic expertise, with the full range of digital services – including self-service, mobile and digital marketing and data management and analysis – as an integrated suite of solutions, allowing businesses to take to market a consistent and unified customer experience.

 

EOH Digital Expertise and Experience
EOH Digital

Improve your service delivery with Self Service portals that include electronic bill presentation, service provisioning and master data management, web and customer experience design, social media strategy design and execution.

View our services