EOH Managed Services provides an end-to-end suite of information technology infrastructure services deployed in support of our customer’s business success.
Our services are broadly divided into 5 major service towers.
Service Management Services
As the name implies, the heart of EOH’s Managed Services offering is Service Management and a core component of the overall service management framework is EOH’s Central Command Centre. As the single point of contact for all service requests, the EOH Command Centre provides customers a platform for incident management, request and problem management as well as user support, change management and overall service reporting.
Our Service Desk in located within the EOH Cloud and as such is easily accessible to customers and 3rd party resolvers groups alike.
End User Computing Services
Professional management of the end user computing environment is essential to meeting customer support expectations. EOH’s EUC service offerings encompass both remote management and support capabilities as well as field support from over 120 EOH service locations around South Africa.
Data Centre Services
With the world returning to centralised control and moving cloud-based solutions, the Data Centre has again become the hub of enterprise computing. EOH provides a broad spectrum of Data Centre services including Cloud computing solutions, hosting solutions, customer Data Centre management as well as management and support of the operating systems platforms, back office applications and data management services.
EOH Managed Services provides a wide selection of ICT infrastructure security services ranging from anti-virus management to firewall management, IDS and IPS services and content filtering.
EOH provide wide and local area networks, telephony solutions, video and audio conferencing, messaging and internet access. We provide network design, deployment, monitoring and management services.